Conditions of Use

Warranty

PhD Productions, LLC warrants that products ordered from this website will be free of defects in materials and workmanship. This warranty does not extend to PhD products or parts thereof that have been: (i) subjected to misuse, accident or neglect; (ii) submerged or exposed to water or liquids; or (iii) have been altered or otherwise changed from the condition in which received. This warranty also does not extend to incomplete or lack of colorfastness of the yarn. PhD products may bleed color and PhD Productions, LLC expressly disclaims any liability in connection with bleeding or transfer of color. Due to the nature of handcrafted goods, no two PhDs will be identical; however, PhD Productions, LLC will use commercially reasonable efforts to supply PhDs in desired color families as ordered.

Return Policy

PhD Productions, LLC allows you to return defective merchandise within 15 days of the shipment date of your order. You may choose a full-credit product exchange or a full credit by the same means payment was made. Please include a detailed written description of the defect. Shipping charges cannot be refunded. Items should be returned in their original condition, with a copy of the packing slip, to:

PHD PRODUCTIONS
113-334 N. Scotswood Blvd.
Hillsborough, NC 27278

Return Shipping Costs

You are responsible for shipping any return product to our warehouse. In the case that you exchange a defective product for a new product, PhD Productions, LLC will provide and pay for the outbound shipping for replacement merchandise. Returned merchandise must arrive no later than 15 days after the shipment date of your order.

Processing Time

Returns meeting the conditions outlined above will be processed within 5 business days following receipt. Processing may be slightly extended during peak business periods.